Do you work in and Employee Engagement, Internal Communications or a related area? Do you want to keep up to date with new ideas and innovations related to Employee Engagement and Internal Communications? Do you enjoy hearing from peers and fellow professionals about the work they are doing to engage and communicate with their people? Do you like to get inspiration from thought-leaders who are challenging the way we traditionally look at IC and EE?
Engaging Internal Comms is a weekly (eventually moving to fortnightly) podcast where we will be talking to industry experts who are bringing new and innovative ideas to the Employee Engagement and Internal Communications profession.
This week’s episode of Engaging Internal Comms is a short interim episode between our normal interviews. In it we would like to share some ideas with you that we think are useful and valuable. The Big Picture People are already using these ideas with our clients so we know how helpful they can be. In these short episodes we’re going to share resources with you that are free to download from our website (www.thebigpicturepeople.co.uk/resources) These resources are a mixture of personal reflection exercises, which are things that you can do on your own, and team exercises. The first resource we want to introduce you to stemmed from work we are doing with clients where they are starting to look at how people’s expectations of their work changed during the pandemic and how this affects what people want from their work.
Cai Kjaer, Co-founder and CEO at SWOOP Analytics, tells us about the importance of measuring online collaboration. SWOOP is a leading enterprise social network analytics platform that uses data from Microsoft Teams, Yammer and Workplace by Facebook to help organisations and their people to become better collaborators. Cai stresses the objective is to have a two-way conversation rather than a one-way broadcast and to establish an authentic line of engagement between the CEO and the frontline.
Craig Smith talks to Imogen Hitchcock, the owner of Beaumont – a company whose mission is to change the way companies tell their story. The role of internal comms has evolved in line with how people expect to receive, locate, and trust information. Employee ambassadors play a vital role in delivery of this information. The creation of an employee ambassador happens organically within an organisation, with only mild direction and instruction. This ensures authenticity in the ambassador’s purpose, with the role growing from the ambassador’s loyalty and passion – qualities that cannot be mandated.
Elizabeth Isaacs-Sodeye has been Internal Communications Manager at LexisNexis UK since September 2019. The company employs around 10,000 people globally and provides information and analytics to professional and business customers. Elizabeth describes the function of her team of internal comms people at LexisNexis as the cultural engine of the organisation, bringing people together in interesting ways in a timely manner, involving engagement, diversity and inclusion, employer brand, and a dabble of learning and development. Though internal comms are held responsible for the connection amongst organisation levels and its people, how effectively it operates depends on how much senior management believes in strong communication and whether they see them as Trusted Advisors.
In this first episode of the second series of the Engaging Internal Comms, The Big Picture People’s Craig Smith talks to Linda McCormack, who is Head of Internal Communications at Anglian Water. Anglian Water has around 5,000 core employees and thousands more partner employees who bring required skillsets to enhance the company as a business and a service. Successful organisations rely on a good reputation. This provides the foundation of customer loyalty that leads to repeat business and referrals. However, an organisation’s good reputation externally will only surface from a good reputation internally, amongst its own people and this is what we explore in this episode.