The pandemic has been a turbulent time for everyone in the internal comms industry as they have seen their influence grow tenfold. This progress is something IoIC Board Member Kirsty Bowen feels needs to continue, as she reflects on what those in the profession can take from the last 18 months.
What are the metrics that determine the success of an internal communications strategy and how can we use this data to increase engagement? Andrea Scarpulla has a keen interest in this topic and explains to the Engaging Internal Comms Podcast why she has found it so effective, drawing on examples used in her current role at DHL Americas.
The Department of Health and Social Care has been at the centre of media attention since the pandemic began, helping shape the UK’s ‘COVID battle plan.’ Its Head of Internal Communications and Niall Ryan has played a pivotal role in this, as he tells Craig how his newly formed team dealt with the pressures of this unprecedented situation and how they engaged its newly recruited remote workers.
Lisa Gwinnell has been helping drive internal communications at Siemens Mobility for a number of years now and knows just how important it is to the organisation. During her time here she has seen the profession's rise, something she wants to help further as she explains to Craig how those who work in internal comms can strengthen their hand when it comes to being a trusted advisor who truly earns their 'please at the table'.
Craig talks to Neil Jenkins (Director of Communications Business Partnerships at Iron Mountain) about using the power of communication to get the best out of people, connect them to their organisations and build reputation and trust from the inside out. Craig and Neil also discuss the challenges of communicating to a very diverse workforce across the globe, from frontline truck drivers to the commercial team.
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