Dealing with organisational burnout | S4 E21

First published: 26 September, 2023

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Engaging Internal Comms Series 4
Dealing with organisational burnout | S4 E21

Dealing with organisational burnout

In this episode, we tackle the topic of organisational burnout, a challenge many organisations are grappling with due to the pandemic, cost of living issues, energy costs, and climate change problems. I had the pleasure of speaking with Jennifer Krippner, a healthcare professional with over 25 years of experience, who shared her insights on this topic.

Here are some key takeaways from our conversation:

  1. Reconnecting to Purpose: Jennifer emphasises the importance of reconnecting healthcare professionals to their original purpose and calling in the field. This can help combat burnout and foster a sense of fulfillment.
  2. Prioritising Relationships: The busy nature of healthcare often leads to a focus on tasks and checklists, which can strip away the personal connection with patients. Jennifer believes that leaders play a crucial role in creating a culture of thriving by modeling positive emotions and fostering relationships within their teams.
  3. Thriving vs. Burnout: Jennifer highlights the difference between burnout, which is the absence of positive emotions, and thriving, which involves cultivating positive emotions in small doses throughout the day.
  4. Leadership Skills: Jennifer explains that leaders can develop the skills necessary to address burnout and create a culture of thriving in their organisations. This involves being present, listening, asking powerful questions, and acknowledging emotions.
  5. Ongoing Development: Jennifer emphasises the importance of ongoing development and sustainability, mentioning that they work with a core team within the organization who then become peer leaders and continue to facilitate the work internally.

Remember, these lessons are not just applicable to the healthcare sector but can be adapted to various sectors.

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Guest profile

Jennifer Krippner is a recognised expert in the field of patient experience and human-centred care. She has over 25 years of experience in strategic planning, patient experience, physician development, and employee/community engagement. Jennifer is most passionate about building and nurturing connections and relationships. Jennifer is committed to guiding a differentiated human experience that optimises outcomes for patients, individualises services to meet unique needs, and assists caregivers in regaining joy and purpose.

Useful links

Link to a relevant episode of the podcast: https://thebigpicturepeople.co.uk/blog/podcast/the-importance-of-digital-wellbeing-s3-e16/

Jennifer’s links:

Jennifer’s LinkedIn profile: https://www.linkedin.com/in/jkrippner/

Jennifer’s other links:

Email: jkrippner@iheteam.org

Website: http://HealthCareExcellence.org

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