The ROI of Psychological Safety | S4 E25

First published: 21 November, 2023

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Engaging Internal Comms Series 4
The ROI of Psychological Safety | S4 E25

The ROI of Psychological Safety

In this episode of the Engaging Internal Comms podcast, where we delve into the fascinating world of psychological safety in organisations. Our guest, Maurice Ducoing, an expert in human capital management solutions, joined us to share his insights and experiences. With a unique journey that started in a middle school classroom and led him to Deloitte Consulting and beyond, Maurice has a wealth of knowledge to share.

Here are some key takeaways from our conversation:

  1. The Power of Psychological Safety: We explored the concept of psychological safety, which involves creating an environment where teams feel safe to take risks, make mistakes, and contribute to group goals. It’s about giving employees a voice, fostering growth, and embracing diversity and inclusion.
  2. The Role of Culture in Mergers and Acquisitions: Maurice highlighted the importance of culture and people in mergers and acquisitions. He emphasised that culture is a key differentiator and a crucial factor in the success of these business moves.
  3. Transforming Recruitment: Morris shared his approach to making the recruitment process more experiential and inclusive, emphasising the need to measure key metrics like employee experience, performance, productivity, innovation, problem-solving, and retention.
  4. The Importance of Belonging: Maurice sees belonging as synonymous with psychological safety. It’s about feeling valued, having a voice, and having opportunities for growth.
  5. The Business Case for Psychological Safety: Maurice cited significant improvements in employee engagement, performance and productivity, problem-solving and innovation, and retention when psychological safety is present.
  6. The Connection Between Emotional Intelligence and Psychological Safety: Maurice highlighted the importance of self-awareness and self-regulation in interpersonal communication, referencing the work of Daniel Coyle.
  7. Microaggressions and Micro Affirmations: We discussed the concepts of microaggressions and micro affirmations, which can either erode or enhance psychological safety, respectively.

I encourage you to listen to the full episode to gain a deeper understanding of these topics. Maurice’s insights are truly enlightening and can help us all create safer, more inclusive, and more productive workplaces.

Please connect with Maurice on LinkedIn, visit his company page, or read his article on psychological safety and ROI. As always, we welcome your ideas for future episodes. Feel free to email us at info@thebigpicturepeople.co.uk or use the feedback form below.

Guest profile

Maurice Ducoing acts as a guide to companies large and small, using his 15+ years of Human Capital, Business Strategy/Branding, Talent Management and Organisational Transformation experience to help these businesses realise the power of their potential via their executives, managers, and employees. His business, Ducoing Human Capital, is a consultancy specialising in a variety of Human Capital Management solutions grounded in Psychological Safety including Employee Experience, Change Management and Communications.

Useful links

Link to a relevant episode of the podcast: https://thebigpicturepeople.co.uk/blog/podcast/creating-psychological-safety-in-a-messy-world-s4-e9/

Episode links:

Maurice Ducoing’s LinkedIn profile: https://www.linkedin.com/in/mauriceducoing/

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