Engineers and technicians put safety first across 3,000 UK retail sites

Key facts and figures

Business priorities: Health and safety
Sector: Retail maintenance
Lead contact: Technical Training Manager
Employees in the picture: 1,200+
Locations: Over 3,000 sites in the UK
Lead time to launch day: 6 months


“We’ve seen fantastic engagement and buy-in to ‘The Safety First Game’ developed for us by The Big Picture People.”

Group Training Manager

Our client’s challenge

Tesco Maintenance is one of the leading retail maintenance providers, delivering maintenance and engineering solutions to over 3,000 Tesco stores, distribution centres, offices, Tesco Bank and data centres across the UK.

Tesco Maintenance were looking for a method for improving staff engagement in health and safety policy. Whilst safety performance was already at a high standard, Tesco Maintenance recognised that their 300 front-line engineers, almost 900 in-store and mobile technicians and many specialist and contract staff, were key to elevating the number of observable safe behaviours even further.

To achieve their ambition of eliminating unsafe acts and accidents amongst this critical part of their workforce, they needed a way to engage them in effective dialogue about safety in an educational but fun and interactive way. The chosen approach needed to heighten awareness of hazards and risk controls, but also to embed a thorough understanding of how their part in health and safety links to the big picture associated with “doing good business”.

Our solution and results

Our planning and design process, involved working closely with the Tesco Maintenance Technical Training Manager to develop a Learning Map that improved staff engagement in health and safety policy.

A unique Learning Map formatted as a highly interactive classic board game with a detailed representation of a Tesco retail store at the centre was created. As part of the game, teams competed for points earned by demonstrating health and safety knowledge and skill, whilst avoiding the pitfalls of ‘unsafe acts’ and ‘unsafe conditions’. A comprehensive facilitator guide and toolkit to enable a consistently high-quality experience for both internal facilitators and participants.

A custom-designed series of action learning tools give everyone the opportunity to discuss how they feel about health and safety in the workplace and their role in keeping themselves and their colleagues free from injury. At the same time, the players learn about the hazards in their workplace as well as the key focus areas for accident and incident reduction and how they can play a role in contributing to that. Importantly the game concludes with participants identifying actions and commitments they pledge to follow up on, and to always put ‘Safety First’

Feedback has been excellent.  Tesco Maintenance and The Big Picture People are still monitoring safety performance and gathering feedback from facilitators and employees to measure the impact. However, the initial impact has been so great, Tesco Maintenance have adapted for their Distribution Centres in order to ensure their staff who work there can be included in the process.

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