Engaging Internal Comms

In this episode of the Engaging Internal Comms podcast, host Craig Smith and guest Lena Scullard, an interactive keynote speaker and trainer, discuss the difference between responsive and reactive communications and how cognitive behavioural psychology can be used to create positive cultures and employee engagement within organisations. Lena shares her background in theatre arts and corporate training and emphasises the importance of mindset shifts before behaviour shifts. The episode also touches on the importance of measuring and gamifying internal communications, catering to different communication preferences and personality types, and using resources like the DISC model to improve internal communications.

In this episode, we look at the 'business case' for creating psychological safety, particularly when we look at it from a mental wellbeing perspective. Psychological safety has been very more openly talked about since the pandemic, but is there a business case increasing psychological safety in our organisations? We also look at the tools and techniques are available to us on an individual, team and organisational level. Finally, we look at the impact of remote and virtual working and the impact that that's had on psychological safety.

Our guests in this episode are going to be telling us all about the science behind why we don't finish what we start. They will explain how this is related to much more fundamental issues within our organisations when it comes to employee engagement and our willingness to see things through both in our personal lives but also in our work. We're going to be finding out all about this phenomenon known as 'Swipe', which is what their book is called.

In this episode we explore frontline workers and how we communicate with them. These are employees who do not usually interact with technology in the way that we think they will. Sometimes this population is referred to as deskless workers. Globally, there are 2.7 billion deskless workers, and they span a number of sectors, including supply chains, manufacturing, health and education.

Sometimes stories are overlooked from the perspective of how we can use them to make meaning of our own experiences. This is important in order to be able to help people to learn from what we've learned and also to be able to get our points of view and ideas across more clearly. In this episode we look at using our own stories to teach, lead and inspire within our organisations.